Frequently Asked Questions
Does NTA provide a free onsite evaluation?
Yes, NTA will provide a free onsite evaluation of your network which helps us understand the support needs in your environment.
Does NTA sell computer hardware and software?
Through our partnerships with companies such as Microsoft, Dell, IBM, HP, Cisco, Kaspersky, Sonicwall we are able to bring you the best pricing on hardware, software and networking equipment. Securing the best pricing for our customers is a top priority.
Do you provide remote support?
Yes, we can provide remote support for all aspects of your organization. Commonly clients contact us for issues related to off the shelf software, network connectivity and PC hardware troubleshooting. Most organizations have proprietary software that is used in the operation of the business. We will provide support to your employees with network connectivity and remote troubleshooting.
Do you provide onsite support?
NTA will employ the use of many remote management and support tools to ensure a high level of support to your employees however; there are situations that require an onsite visit. To facilitate this, we will schedule an onsite desktop engineer to troubleshoot the issue. The frequency of the visit can be increased or adjusted to best support your needs.
What is Managed Services?
Managed Services is the remote monitoring and management of our client’s critical applications, workstations, servers, switches, firewalls, networks and databases. With this monitoring technology we can proactively maintain your computer networks providing resolutions to issues in most cases before you realize there is a problem.
What is Net-Tech Associates' service area?
NTA can provide our full range of services to businesses all across the country. Our experience and fine-tuned processes allow us to provide the same levels of service no matter you are located.